Making your home your sanctuary
Making your home your sanctuary
We offer a full range of trade services to ensure your property looks its best.
▪ Carpet laying
▪ Timber floor polishing
▪ Deck sanding and oiling
▪ General Maintenance
▪ Curtains and blinds
▪ General and Window Cleaning
▪ House washing
▪ And much more
Want to know more about upcoming family events? Want to make sure we have your most-recent email address? Want to just share your thoughts? Send a message! Family is important, and everyone's individual voice should be, too!
TERMS & CONDITIONS OF SERVICE
1. Definitions:
a. ACL – means Australian Consumer Law.
b. Client – means the person engaging the services of APRHI under the Engagement Agreement.
c. Engagement Agreement – means the agreement entered into and signed by the client comprising of these terms and conditions.
d. APRHI – means APR Home Improvements.
e. Property – means the property, building and/or location for which APRHI has been engaged to work on.
f. Services – means the services that APRHI has been engaged to provide under the Engagement Agreement for the repairs, materials, work by trades and maintenance.
2. Client Obligations as to Property preparation:
a. Unless otherwise agreed that APRHI will provide cleaning services, the Client undertakes that the Property will be clean and tidy prior to commencement of the Services and be free from rubbish, dirt, mess or other impediments to proper completion of the Services.
b. The Client undertakes that the Property will be free of other workers, trades or persons which may otherwise be working at the Property and may cause any impediment to APRHI of prompt completion of the Services.
c. The Client undertakes that the property will have electrical power and water connected. Any failure for these connections to be available to the Property will incur further costs to APRHI, to arrange alternate supplies for APRHI to complete the services, such costs will be passed on to the client.
d. The Client must ensure that adequate parking is available to APRHI for the loading and unloading of furniture during provision of the Services within a reasonable distance of no more than 50m from the front door of the property. In the event that parking arrangements are required for APRHI to provide the services, the Client will pay all costs associated with those parking arrangements.
e. The Client will provide all necessary keys to allow APRHI access to the property, before the commencement of the Services.
f. The Client will do all things required to alert any neighbours, body corporate, agents, trades, contractors or other third parties in relation to the Services so as not to hinder the commencement of the Services on the scheduled commencement day in the Engagement Agreement.
g. The Client acknowledges and accepts that a failure to comply with these obligations for preparation of the property may result in delays of providing the Services, additional costs of trades or otherwise. Any additional costs will be passed on to the client by APRHI and any delays will be accepted by the Client.
3. Reliance upon representations:
a. Any representation or advice not contained in writing within these terms and conditions or in the Engagement Agreement do not form part of the agreement between APRHI and the Client and is expressly excluded from the agreement between APRHI and the Client.
b. The scope of Furniture actually supplied by APRHI is at its discretion and it may vary the supplied furniture to meet the requirements of the Services in best interests of Client.
c. The Client acknowledges and agrees that all information and instructions provided by the client to APRHI are accurate and may be relied upon by APRHI in provision of the Services.
d. APRHI provides the Services to the Client in good faith and in reliance on the representations made by the Client.
e. The Client indemnifies and releases APRHI from any loss or damage arising from any misrepresentations by the Client to APRHI.
4. Authority and Access:
a. The Client undertakes to provide APRHI complete and unfettered access to the Property, in the form of a license, for the purpose of providing the Services.
b. The Client agrees and authorises APRHI to install, relocate, remove or do anything reasonably required to complete the Services.
5. No Guarantee of Sale or Marketability:
a. The Client acknowledges and agrees that the Services provided by APRHI do not guarantee the sale, profitability, marketability or otherwise in relation to the Property.
b. The Client holds APRHI harmless in relation to any dissatisfaction with sale price, marketability or otherwise in relation to the Property which may be the subject of numerous other factors external to the Services which are not in APRHI’ control.
6. Insurance & Indemnity:
i. Public Liability of at least $5,000,000.00; and
ii. Theft of at least 100% of the replacement value of the Furniture used by APRHI in the Property.
b. The Client indemnifies APRHI for any loss or damage suffered by any theft, damage, soiling, destruction, contamination or claim of ownership or title to Furniture, tools or equipment belonging to APRHI its directors, officers, employees, suppliers, contractors, agents or associates whilst at the Property. APRHI has discretion to determine if the Furniture, tools or equipment, must be repaired, cleaned or replaced.
c. The Client indemnifies APRHI for any injury caused to any of its directors, officers, employees, suppliers, contractors, agents or associates at the Property, unless such injury was caused by the negligence of that person.
8. Payment and Refunds:
a. The fee payable for the Services is payable by the Client in accordance with the terms set out in the Engagement Agreement.
Trade Services
i. 50% upon execution of the Engagement Agreement; and
ii. 50% upon completion of the Trade Services.
c. Any instalment paid in accordance with this term becomes non-refundable once paid, in the event of any cancellation, change of mind or termination by the Client.
Trade Services
The greater of:
i. Equivalent to 50% of the fees payable;
OR:
ii. Equivalent to the costs incurred by APRHI at the time of the cancelation of the contract.
e. Any amounts due and payable under these terms will incur interest at a rate equivalent to the interest rate fixed under Section 2 of the Penalty Interest Rates Act 1983 if not paid within 24 hours of that amount becoming payable to APRHI.
9. Ownership:
a.
12. Loss or Damage from provision of Services:
a. APRHI undertakes to use all reasonable care in provision of the Services to the Client. However, the Client acknowledges that the following is damage that may be an unavoidable result of providing the Services:
i. Impressions, compressions, scuffs or marks on floor or wall, door and frame surfaces;
ii. damage caused during inspections which are not within APRHI’ power or control; and
iii. Holes from picture hooks, nails or screws.
and irrevocably releases APRHI its directors, officers, employees, suppliers, contractors, agents or associates from any liability in relation to damage referred to above.
14. Privacy:
15. Termination:
a. APRHI has the right to terminate its agreement with the Client in the event of any breach of the terms herein, the Engagement Agreement or in APRHI’ sole discretion, acting reasonably.
i. Failure to make prompt payment by the Client;
ii. The Client providing a dangerous or unsafe workplace at the Property
iii. The Client causing damage the furniture or assets of APRHI;
iv. The Property being unsuitable for the provision of the Services, which may be decided in APRHI’ sole discretion; and
v. The Property being unsecured to intruders
16. General:
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